APRILIA, S.; KUSTIAWAN, U. PENGARUH EMPLOYEES EMOTIONAL COMPETENCE TERHADAP KEPUASAN DAN LOYALITAS PELANGGAN. Jurnal Manajemen Bisnis Dan Organisasi, [S. l.], v. 2, n. 2, p. 46–61, 2023. DOI: 10.58290/jmbo.v2i2.93. Disponível em: https://jurnal-cahayapatriot.org/index.php/jmbo/article/view/93. Acesso em: 28 jul. 2026.